Article

User Research

Zach Schendel of Doordash debunks some of the common user research myths he has come across. It's an interesting 35+ min conversation full of examples from his experience at Netflix, Unilever and Doordash. For the time-crunched, listening through the first myth on ‘you can’t ask users what they want [4.22 - 9.30] would be great.

Books

UX Writing

Microcopy (sometimes written micro-copy) is the words on sites and apps that accompany the user's actions. "Microcopy: The Complete Guide" gives you the knowledge and tools needed to write smart, effective and helpful microcopy for your digital interface. It includes principles, practical tips, and dozens of screenshots from actual sites and apps of corporations, start-ups and SMBs. When you finish this book, you'll know how to use every word in your website or app to: - Make the users fall in love and come back - Help them perform tasks easily - Turn every boring screen to a positive experience - Increase conversions

Video

User Research

Kate Towsey, Research Ops Manager at Atlassian and started the research ops slack community. She talks about the kind of signals and information that one needs to look for when getting into research through the analogy of candy floss and carrots.

Books

Psychology in Design

In this book, Krug does an excellent job highlighting the various roles within product design and forcing you to think about your own projects, problems and communication efforts. As you read this guide you will be met with inspiration and examples that lead you to epiphanies and new opportunities to improve the projects you’re working on.

Article

Shaping Design with Data

For whatever reason an ecommerce website *experience* funnel is not one you find out there very often. To remedy that, here’s my simple funnel expression of how ecommerce websites are constructed and the requirements at each step so users will convert.

Article

Psychology in Design

This chapter proposes a change in the language used to talk about prototypes, to focus more on fundamental questions about the interactive system being designed. The goal of this chapter is to establish a model that describes any prototype in terms of the artifact being designed rather than the prototype's incidental attributes.

Video

UX Writing

I’ll show you how we redesigned content design to increase people’s focus and depth of work, multiply their product and business impact, and even accelerate their growth and compensation—all by working on just one product at a time.

Podcast

Designing for Emerging Tech

The Presentable podcast focuses on how people design and build the products that are shaping the digital future. Jeff tracks the tools, trends, and methods being used by teams from major companies and the latest startups.

Podcast

All things "Design"

Get design inspiration and insights with Google's collection of Design podcasts. Split into two segments, "Method" and "Design Notes", Method explores the career journeys of designers at Google, while Design Notes goes in-depth with designers working in diverse creative disciplines. With episodes ranging from Google's UX Hiring Process and UX Writing for Machines, to Extending Creativity and Celebrating Awkwardness, there is little that this podcast does not cover.